International Patient Guide
Everything you need to know about your medical journey to China — from first inquiry to post-treatment care.
Your Treatment Timeline
Week 1: Initial Consultation
Contact us via WhatsApp, email, or our online form. Share your medical records, imaging results, or describe your symptoms. Our medical team reviews your case and provides a preliminary assessment.
Week 1-2: Treatment Plan & Quote
Receive a detailed treatment plan including recommended procedures, doctor profiles, estimated costs, and timeline. Ask questions and make adjustments until you're fully satisfied.
Week 2-3: Appointment & Preparation
We schedule your specialist appointments, coordinate any pre-procedure tests, arrange your medical records transfer, and ensure everything is ready for a smooth treatment experience. All details handled by your dedicated coordinator.
Week 3-4: Treatment in China
Pre-operative consultations with your specialist, procedure day with full medical team support, and comfortable recovery with 24/7 multilingual nursing care.
Post-Treatment: Follow-up Care
Receive detailed medical reports and recovery guidelines. Ongoing telemedicine follow-ups with your treating physician. Coordination with your local doctor if needed.
Visa Information for International Patients
Many countries enjoy visa-free entry to China. For those requiring a visa, we provide full support including invitation letters.
| Country | Visa Type | Duration | Note |
|---|---|---|---|
| Saudi Arabia | Visa-free | 30 days | No visa required (policy valid until Dec 31, 2026) |
| UAE | Visa-free | 30 days | No visa required (mutual exemption agreement) |
| Kuwait | Visa-free | 30 days | No visa required (policy valid until Dec 31, 2026) |
| Malaysia | Visa-free | 30 days | No visa required (cumulative 90 days per 180-day period) |
| Singapore | Visa-free | 30 days | No visa required (mutual exemption agreement) |
| Australia | Visa-free | 30 days | No visa required (policy valid until Dec 31, 2026) |
| UK | Visa-free | 30 days | No visa required (policy valid until Dec 31, 2026) |
What's Included in Your Package
Appointment Support
- Priority scheduling
- Medical records coordination
- Pre-procedure test arrangement
- Treatment timeline planning
Medical Care
- Pre-op consultations
- Surgery/procedure
- Post-op nursing care
- Medications & supplies
Patient Support
- Multilingual coordinator
- 24/7 emergency support
- Halal meal arrangements
- Cultural & dietary accommodations
Patient FAQ
What documents should I prepare?
Please prepare all relevant medical records and imaging results (digital copies preferred), a list of current medications, your insurance documents, and comfortable clothing for recovery. We provide all medical supplies and amenities at our centres.
Do you accept international insurance?
Yes, we work with major international insurance providers including Bupa, Cigna, Allianz, and AXA. Our billing team handles direct claims and pre-authorization so you can focus on your health.
Can a family member accompany me?
Absolutely! We encourage companions. Family members are welcome at our centres, and we provide comfortable waiting areas. Your coordinator can assist with any arrangements for accompanying family.
What payment methods do you accept?
We accept international credit cards (Visa, Mastercard, Amex), bank wire transfers, and cash (USD, EUR, SAR, AED). Payment plans are available for larger procedures. Full cost transparency with no hidden fees.
How long should I plan to stay in China?
It depends on your procedure: Health screenings require 1-2 days, dental work 3-7 days, minor surgeries 5-10 days, and major surgeries like joint replacement 10-14 days including recovery. We provide exact timelines in your treatment plan.
What happens if there are complications after I return home?
We provide 6 months of post-treatment telemedicine support at no extra cost. In the rare event of complications, our team coordinates with your local physician and can arrange a return visit if necessary, with priority scheduling.
Ready to Begin?
Our international patient team is ready to answer your questions and guide you through every step.